Cancellation policy

Subscription cancellation policy

Fresh Towel Exchange subscriptions renew and are charged at the frequency shown at checkout until cancelled.

To request cancellation, email v@freshtowelexchange.com with your name and order number. We will confirm receipt and your cancellation date.

Weekly Flex cancellations require at least 7 calendar days’ notice before the next scheduled delivery. A request received later may take effect after that delivery. Orders already processed remain subject to our return and refund policy.

To request a vacation hold or another service change, email us at the same address. We will confirm any schedule change with you.